Association of Certified Public Accountants in England (CPA England)
Effective date: 01 December 2026
Last updated: N/A
1. Introduction
The Association of Certified Public Accountants in England (“CPA England”, “we”, “our” or “us”) is committed to protecting personal information and respecting the privacy of visitors to our website, prospective students, registered students, members and other stakeholders.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, apply to our programmes or engage with our services.
2. Information We Collect
Depending on your interaction with us, we may collect:
- Personal identification details: name, date of birth, postal address, email address and telephone number.
- Educational and professional information: academic qualifications, employment history, professional experience and supporting documents.
- Student and membership records: registration details, examination entries, results, progress records, membership status and related correspondence.
- Payment information: payment records and transaction references relating to fees. Card details are normally processed by our payment service provider rather than stored by us.
- Technical information: IP address, browser type, device information, website usage data and cookie preferences, where applicable.
- Communications: enquiries, feedback, complaints and other correspondence submitted to us.
We aim to collect only the information reasonably necessary for our legitimate organisational and professional activities.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and provide information about our programmes.
- Process applications, registrations and examination entries.
- Administer student records, examination results and membership services.
- Collect fees and maintain financial records.
- Communicate important information about courses, examinations, professional development and organisational activities.
- Maintain the quality, security and effectiveness of our website and services.
- Prevent fraud, investigate complaints and comply with applicable legal and regulatory obligations.
- Send promotional communications where permitted by law and, where required, with your consent.
4. Lawful Basis for Processing
Where UK data protection law applies, we process personal information on an appropriate lawful basis. Depending on the circumstances, this may include consent, taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation or pursuing legitimate interests that do not override your rights and freedoms.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Sharing of Information
We do not sell personal information.
Where necessary, we may share information with authorised personnel, examination and education service providers, payment processors, website hosting providers, IT and security providers, professional advisers, regulators or public authorities where legally required.
We only share information where there is an appropriate reason and a lawful basis to do so. Where service providers process personal information on our behalf, we seek appropriate contractual and security safeguards.
6. International Data Transfers
As CPA England intends to support students and members internationally, personal information may need to be processed or accessed outside the United Kingdom. Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure appropriate safeguards are in place.
7. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including the administration of academic records, examinations, membership, financial reporting and legal obligations. Retention periods depend on the type of record and the applicable requirements.
No method of electronic transmission or storage can be guaranteed to be completely secure.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyse website usage or improve performance.
Where consent is required, non-essential cookies will only be used after the relevant consent has been obtained. You may manage your preferences through the website's cookie settings, where available, or through your browser settings. Disabling certain cookies may affect website functionality.
9. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to processing where the law provides this right.
- Request transfer of certain information to you or another organisation.
- Withdraw consent where processing is based on consent.
- Complain to the relevant data protection supervisory authority.
To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.
10. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of websites operated by third parties. We encourage visitors to review the relevant privacy policies before submitting personal information to those websites.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our services, organisational practices or legal requirements. The latest version will be published on our website with its updated date.
12. Contact Us
For questions about this Privacy Policy or how we handle personal information, please contact:
Association of Certified Public Accountants in England (CPA England)
40 Galley Lane, Arkley, Barnet Herts EN5 4AJ. England
Email: enquiries@cpaengland.com
Website: https://cpaengland.com
If you are dissatisfied with how your personal information has been handled, you may also raise a complaint with the Information Commissioner's Office (ICO) if applicable. Further information is available at https://ico.org.uk/.